Shipping & Handling Policy

At NextGen Home, we carefully prepare every order so your smart-home products arrive safely and ready to use.

Order processing

Orders are processed within 1–4 business days, Monday through Friday, excluding public holidays. Once your order has been dispatched, we’ll send a shipping confirmation with tracking information when available.

Shipping rates and delivery times

Available shipping options, delivery estimates, and shipping costs are shown at checkout based on your delivery address and order details. Delivery times are estimates and may be affected by the courier, weather, holidays, or circumstances outside our control.

Delivery address

Please check that your delivery address and contact details are correct before completing your purchase. If you need to make a change, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

Delays and missing parcels

If your order has not arrived within the estimated delivery window, please contact us and we’ll help investigate with the courier. Please also check with household members, neighbours, or the delivery location listed by the courier.

Damaged or incorrect items

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible with your order number and clear photos of the packaging and product. We’ll review the issue and work with you on the appropriate solution.

Last updated: 3 September 2026